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Most orders are processed within 24 hours and delivered within 3-5 business days for US orders. International shipping typically takes 7-14 business days. You'll receive a tracking number via email once your order ships.
Yes! We offer free standard shipping on all orders over $49 within the United States. For orders under $49, a flat rate of $4.99 applies. International shipping rates vary by destination.
We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, simply contact us within 30 days of delivery and we'll provide a prepaid return label. Items must be in original condition with all packaging.
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number on our carrier's website to track your package. If you haven't received a tracking number within 48 hours, please check your spam folder or contact us.
All CozyNest products come with a 90-day quality guarantee. If any product fails due to a manufacturing defect within 90 days of purchase, we'll replace it free of charge. Just contact us with your order number and a photo of the issue.
Yes! We ship to over 40 countries including Canada, UK, Australia, and most European countries. International shipping rates are calculated at checkout based on your location and order weight. Please note that customs fees may apply.
You can change or cancel your order within 2 hours of placing it. After that, our warehouse team may have already started processing. Contact us immediately with your order number if you need to make changes.
The best way to reach us is through our contact form at /contact/. You can also email us directly at hello@cozynest.shop. We respond to all inquiries within 24 hours during business days.